Glowbeamfilterin
Legal

Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for activity plan purchases and consulting services from Glowbeamfilterin.

Policy effective: Last reviewed:

1. Overview

At Glowbeamfilterin, we aim to provide high-quality educational activity planning resources and consulting correspondence. We understand that circumstances may arise where a refund is appropriate. This policy explains your rights and our procedures regarding refunds for digital plan documents and related services purchased through our website or via direct correspondence.

This Refund Policy operates alongside the Australian Consumer Law (ACL), which provides statutory guarantees for consumers. Nothing in this policy limits or excludes your rights under the ACL where applicable.

2. Scope of This Policy

This Refund Policy applies to the following products and services offered by Glowbeamfilterin:

  • Starter Week activity plan documents
  • Seasonal Framework activity plan documents
  • Annual Overview activity plan documents
  • Custom plan guidance services
  • Plan format upgrades and revision packages

Free informational content available on our website is not subject to this Refund Policy as no payment is required for access.

3. Australian Consumer Law Rights

Under the Australian Consumer Law, consumers are entitled to remedies when services fail to meet consumer guarantees. Our services come with guarantees that cannot be excluded, including that services will be provided with acceptable care and skill and fit for the purpose described.

If a major failure occurs — meaning the service has a problem that would have stopped you from purchasing it had you known — you are entitled to choose a refund or replacement. For minor failures, we will resolve the issue within a reasonable time at no additional cost.

4. Refund Eligibility Criteria

4.1 Full Refund Conditions

You may be eligible for a full refund under the following circumstances:

  • Your plan document was not delivered within the communicated delivery timeframe and no revised timeline was agreed upon
  • The delivered plan document substantially differs from the scope described at the time of purchase
  • You cancel your order before plan development has commenced (typically within 48 hours of purchase confirmation)
  • A major failure under the Australian Consumer Law is identified and confirmed
  • Duplicate payment was processed due to a technical error on our payment system

4.2 Partial Refund Conditions

Partial refunds may be issued in the following situations:

  • You request a plan format downgrade after delivery, with the price difference refunded minus an administrative fee of AUD $15
  • Consulting services were partially completed before cancellation, with refund calculated on uncompleted portion
  • Revision allowances were not fully utilised due to delays on our part

4.3 Non-Refundable Circumstances

Refunds will generally not be issued in the following cases:

  • Change of mind after plan document delivery, where the product matches the described scope
  • Dissatisfaction with activity suggestions that fall within the agreed plan scope and format
  • Failure to review plan content before the refund eligibility period expires
  • Requests based on personal inability to participate in suggested outdoor activities
  • Plan documents that have been shared, redistributed, or used beyond personal licence terms
  • Services cancelled more than 14 days after delivery without identified scope discrepancy

5. Refund Timeframes

Refund requests must be submitted within the following periods from the date of delivery:

  • Starter Week plans: 7 days from delivery date
  • Seasonal Framework plans: 14 days from delivery date
  • Annual Overview plans: 14 days from delivery date
  • Consulting services: 14 days from final deliverable receipt

Requests submitted after these periods will be reviewed on a case-by-case basis but are not guaranteed approval. Australian Consumer Law rights may extend beyond these voluntary timeframes where a consumer guarantee has been breached.

6. How to Request a Refund

To initiate a refund request, contact us with the following information:

  1. Your full name and email address used for purchase
  2. Order or transaction reference number
  3. Plan format purchased and delivery date
  4. Detailed reason for the refund request
  5. Any supporting documentation or correspondence

Submit refund requests to assist@glowbeamfilterin.world with the subject line "Refund Request — [Your Order Reference]." You may also call +61 7 5529 1734 during business hours (Monday – Friday, 9:00 AM – 5:00 PM AEST).

7. Refund Processing Procedure

Upon receiving your refund request, we follow this process:

  1. Acknowledgement: We confirm receipt of your request within 2 business days
  2. Review: Our team reviews the request against this policy and purchase records within 5 business days
  3. Decision: We communicate our decision via email with explanation of approval or denial reasons
  4. Processing: Approved refunds are processed within 10 business days of decision notification
  5. Receipt: Refunds are returned to the original payment method used for purchase

Bank processing times may add 3–10 additional business days before funds appear in your account, depending on your financial institution.

8. Plan Format Changes

If you wish to switch to a different plan format rather than receive a refund, we accommodate format changes within 14 days of delivery subject to price adjustment:

  • Upgrades require payment of the price difference between formats
  • Downgrades receive a refund of the price difference minus a AUD $15 administrative fee
  • Format changes are limited to one per purchase

Contact us at assist@glowbeamfilterin.world to discuss format change options before submitting a refund request.

9. Digital Product Considerations

Our plan documents are delivered digitally in PDF format via email. Because digital products can be copied upon delivery, we assess refund requests carefully to balance customer satisfaction with fair use policies. Delivered documents that match the purchased scope and format description are considered fulfilled services under Australian digital content regulations.

10. Dispute Resolution

If you disagree with our refund decision, you may request escalation by replying to our decision email with additional information or evidence. Escalated requests are reviewed by a senior team member within 5 business days.

If a satisfactory resolution cannot be reached, you may contact the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC) for guidance on your consumer rights.

11. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may delay resolution and could affect your ability to purchase future services. We cooperate fully with legitimate chargeback investigations and provide transaction records as required.

12. Policy Updates

We may update this Refund Policy to reflect changes in our services, pricing, or legal requirements. The effective date at the top of this page indicates when the current version took effect. Policy changes do not affect refund rights for purchases made under a previous policy version.

13. Contact Information

For refund inquiries and requests, contact:

Glowbeamfilterin
147–189 Brisbane Road, Biggera Waters QLD 4216, Australia
Email: assist@glowbeamfilterin.world
Phone: +61 7 5529 1734
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST